Going Beyond Compliance
A Consumer Centric Approach
On May 1, 2020, the clock began ticking to implement the 21st Century Cures Act Interoperability and Patient Access Rule. Investment is pouring into healthcare as interoperability requirements are transformed. But many organizations will not be ready for this disruption. Failure to prepare could have severe consequences, not only from regulatory enforcement, but also in changing patient attitudes and expectations which will draw them to choose the most service-oriented options.
Now is the time to plan and take action.
In this presentation, Tammy Graves, Healthcare Principal at Point B, and Susan Yeazel, Healthcare Customer Director at Point B, will discuss how payers and providers can move beyond “checking the box” to be compliant with this new regulation and accelerate their organizations customer experience consistent with the spirit of the regulation.
Join us to discuss:
- Why compliance is only table stakes
- Why you should leverage the regulation to accelerate your customer experience
- How to take specific next steps to move beyond expectations of the regulation
Tammy Graves, Healthcare Principal Susan Yeazel, Healthcare Customer Director