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Internet Professionals Forum Events

Overview

Resources

Resources

With every presentation comes a list of resources for further information. Compiled here are the resources from the various topics as far back as our records go. We hope they prove useful. For sugestions on further resources to be added, please feel free to submit your suggestions to our Webmaster, Amanda Sullivan, via e-mail.

Accessibility / Usability | Design | Glossary | Monitoring / Measuring | ROI | Search Engines

Books:

• "A Practical Guide to Usability Testing" (Joseph S. Dumas & Janice C. Redish, 1999)
• "Building Accessible Websites" (Joe Clark, 2002)
• "Constructing Accessible Web Sites" (Jim Thatcher, Cynthia Waddell, et al, 2002)
• "Cost-Justifying Usability" (Randolph G. Bias & Deborah J. Mayhew, 1994)
• "Don't Make Me Think: A Common Sense Approach to Web Usability" (Steve Krug & Roger Black, 2000)
• "GUI Bloopers: Do's and Don'ts for Software Developers & Web Designers" (Jeff Johnson, 2000)
• "Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests" (Jeffrey Rubin, 1994)
• "Web Accessibility for People with Disabilities" (Michael Paciello, 2000)

Expertise:

• Bentley College Usability Boot Camp - www.bentley.edu/executive/programs/usability.cfm
• User Interface Engineering - www.uie.com
• Nielsen Norman Group - www.nngroup.com/events/

Guidelines:

• www.w3.org/TR/WCAG10/ - Web Content Accessibility Guidelines from the World Wide Web Consortium's Web Accessibility Initiative
• www.access-board.gov/sec508/508standards.htm - Electronic and Information Technology Accessibility Standards under Section 508. Developed by the Access Board, a sanctioned US government agency

Web Sites:

• "About Web Accessibility" - www.uiaccess.com
• Bobby - http://bobby.watchfire.com/bobby/html/en/index.jsp
• JimThatcher.com - www.jimthatcher.com
• WebAim - www.webaim.org
• Web Accessibility Initiative - www.w3.org/WAI

White Papers:

• "Blue Cross Blue Shield of Massachusetts Provides Members a Self-Service Portal for Easier Plan Management" - (Molecular Case Study, 2002)
• "The Consolidated Business Portal: A Safe haven from Runaway Internet Costs" - (Molecular, 2002)
• "Increasing Sales Through Process Automation" - (Molecular, 2002)
• "Usability Study Shows Yankee Candle How to Increase Conversion Rates" - (Molecular Case Study, 2002)
• "Your Customers Can't Do Business With You: How Usability Practices Can Help" - (Molecular, 2002)

Books:

• "GUI Bloopers: Do's and Don'ts for Software Developers & Web Designers" (Jeff Johnson, 2000)
• "The Inmates are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore Sanity" (Alan Cooper, 1999)
• "Contextual Design: Defining Customer-Centered Systems" (Hugh Beyer & Karen Holtzblatt, 1997)

• www.streamingmedia.com/glossary/ - Use the streamingmedia.com glossary and jargon-buster to familiarize yourself with the technical terminology, as well as the informal slang of broadband content professionals.

Books:

• "Cost-Justifying Usability" (Randolph G. Bias & Deborah J. Mayhew, 1994)
• "Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance" (Robert C. Camp, 1989)
• "Measuring the Impact of Your Web Site" (Robert Buchanan and Charles Lukaszewski, 1997)

Books:

• "Cost-Justifying Usability" (Randolph G. Bias & Deborah J. Mayhew, 1994)

• "Upgrade To The Right Search Engine" - www.forrester.com
• "Search and You May Find" - Alertbox, July 15, 1997 - www.useit.com
• "Search: Visible and Simple" - Alertbox, May 13, 2001 - www.useit.com
• "Why On-Site Searching Stinks" - www.uie.com/searchar.htm

For additional Internet Professionals Forum information, please contact Amanda Sullivan, Webmaster via e-mail. We welcome your further questions & look forward to your participation in our work and our events!