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Internet Professionals Forum Events
Overview
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June 29, 2005 - Agenda
Patient Interaction on the Internet: How to Improve the Experience
Wednesday, June 29, 2005 - 9:00am-12:00noon
Massachusetts Health Data Consortium, Waltham, MA
Presented by |
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On-line registration for this event is now closed, but you may register on site the morning of the event.
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Price: |
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Members - FREE |
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Non-members - $75 |
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Agenda
8:30 - 9:00 |
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Breakfast and Networking |
9:00 - 9:30 |
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Introductions & New Business |
9:30 - 11:30 |
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Featured Presentation (includes a break) |
11:30 - 12:00 |
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Open Discussion, Feedback and Networking |
Patient Interaction on the Internet:
How to Improve the Experience
Description
Health Care providers are facing a complex challenge. Patients are demanding an environment where immediacy rules, privacy is paramount and information is accurate and relevant. Their experience as consumers is greatly influencing their experience as patients. The Internet has emerged as an empowering technology that can provide a context for a patient decision making. Web Self Service is the place where transactions and content come together to enable an individual patient's decision making cycle. This session will give you an opportunity to discuss what data you trying to put online and why. We'll also discuss a framework for the patient experience that goes beyond just knowledge consumption to serving each patient's needs. Attendees will come away with knowledge about the latest technology trends in providing an exceptional Internet experience for their patients.
Speaker
- Claire Gribbin - Vice President, Global Customer Advocacy, ATG
Claire Gribbin is responsible for providing customers of ATG with a consistent, mutually profitable experience across all their interactions with the company. She came to ATG last year as part of the merger with Primus Knowledge Solutions, where she spent five years running Customer Support and Quality Assurnace. Prior to joining Primus, Gribbin created the Customer Care department for drugstore.com and served as Director of Network Training at US WEST.
All web related professionals are welcome to attend.
Presentation
For additional Internet Professionals Forum information, please contact Amanda Sullivan, Webmaster via e-mail. We welcome your further questions & look forward to your participation in our work and our events!
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