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28th Annual Meeting and Conference - Exhibitors

"Community Clinical Connectivity"

Friday, April 28, 2006 - 8:00am-3:30pm
Marriott Hotel, Rt 128 & 3A (One Mall Road), Burlington, MA

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Agenda | Exhibitors | Vendor Opportunities
Session Descriptions: Elliot M. Stone Memorial Lecture | Speaker Panel
Elliot M. Stone Memorial Fund: Description / Sponsorships | 2006 Sponsors


Session Description -
Elliot M. Stone Memorial Lecture:

"Concepts for Building Inter-Organizational Systems in Healthcare: Lessons from other Industries"

Learning from Data Exchanges in Industries Outside of Health Care

Glaser photo

As the health care industry establishes regional and national clinical data exchanges, there is much to be learned from similar efforts in other industries, according to John Glaser, PhD, Vice President and CIO of Partners HealthCare System.

Glaser will discuss interorganizational systems outside of health care as he delivers the first Elliot M. Stone Memorial Lecture at the Consortium’s 28th Annual Meeting and Conference, addressing "Community Clinical Connectivity," on April 28, 2006.

In his discussion of "Concepts for Building Inter-Organizational Systems in Health Care: Lessons from other Industries,” Glaser will give examples that illustrate the full complexity and diversity of information exchanges.

He offered a few examples:

  • Enterprise Rent-A-Car represents an interorganizational system (IOS) built from the supplier side. In the early 1990s, Enterprise created the Automated Rental Management System to help insurers coordinate car repairs and find rental cars for clients involved in accidents. With the tool, auto body shops can send direct updates to insurers, while insurers can initiate and track rentals from Enterprise through direct electronic gateways.
  • Government also has recognized the potential of IOSs as exemplified by the creation of the Capital Wireless Integrated network (CapWIN). During a major traffic gridlock in 1998 and again on 9/11, poorly linked communications were major impediments to effective agency responses. CapWIN -- a joint effort of Maryland, Virginia, the District of Columbia, and the federal government -- is the first wireless network to integrate transportation and public safety data with voice communication systems across multiple states.

Quality Tool
“Health information exchanges provide great promise in our national efforts to improve health care delivery, and the lessons of other industries creating and sustaining inter-organizational systems can provide guidance to the emerging efforts in health care,” said Glaser.

He predicts that there will not be a homogenous approach to IOS development in health care, but a variety of systems that differ along several attributes, such as privately held vs. collectively owned, public vs. closed, horizontal vs. vertical, and proximal vs. remote.

Glaser will discuss the goals and issues to be addressed in forming health care IOSs and the barriers to be overcome.

Foundation Laid for ISOs
He noted that the Consortium, as “a superb convener of regional stakeholders,” has laid the "social" foundation of people and organizations getting to know each other and working together to solve problems. “The MHDC also has been a critical contributor to the formation of the New England Healthcare EDI Network (NEHEN) and MA-SHARE,” he said.

Keith Maxwell, Technical Services Director of the League of Community Health Centers, will introduce Glaser.


For further information on any of our conferences and events, please contact Jerilyn Heinold, Director of Education, via e-mail. If you would like information on exhibiting opportunities for this or other events, please contact Arleen Coletti, Director of Member & Exhibiting Services via e-mail or by phone (781)768-2512.