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2004 HealthMart Conference - Session 2 Description
"Crossing the Quality Chasm: How do we get there from here?"
Agenda | Exhibitors | Workshops | Vendor Opportunities
Session Descriptions: Keynote | Session 1 | Session 2 | Session 3 | Session 4 | Session 5
Session 2 Description
"Hospital Initiatives"
Communicating Standards Sets Stage for Hospital Safety |
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Hospitals increasingly are using technology to improve health care quality, yet industry leaders have found that establishing and communicating procedures and standards in preparation for implementing technological change has the most significant impact on safety.
"People think you're talking about a technological solution, but it's processes," said James Conway, Senior Vice President and Chief Operations Officer of Dana-Farber Cancer Institute, who said that establishing a system of standard order sets at Dana-Farber resulted in a 50 percent improvement in pharmacy accuracy. "We got more bang out of standard sets than from technology, which brought us up to 80 percent. We needed standards before we could get to the needed next step."
Conway will join Scott Ogawa, Chief Technology Officer at Children's Hospital Boston, Gerald Greeley, Director of Information Services at Winchester Hospital and moderator Keith Maxwell, Technical Services Director of the Massachusetts League of Community Health Centers, in a panel discussion of "Hospital Initiatives" during the Consortium's 2004 HealthMart Conference, "Crossing the Quality Chasm: How do we get there from here?" on Friday, October 29, at the Westin Copley Place.
"Dana-Faber has been on a 10-year journey focused on patient safety and health care quality," said Conway, noting that this fall marks the 10th anniversary of Globe health columnist Betsy Lehman's death at the hospital. The institute has promoted leadership, communication, engagement of patients and family-centered care in the interim, and Conway will discuss how Dana-Farber has established a culture of safety.
Ogawa will provide details of Children's Hospital's quest for safety, focusing on a number of focused initiatives. "The largest is a significant clinical information system, with a secure Web site for both patients and referring physicians," he said. Patient safety also is being addressed through an overhaul of pharmacy procedures and a Computerized Physician Order Entry system, said Ogawa.
Greeley will bring the community hospital perspective to the panel. Winchester Hospital's challenges also include procedural and technology changes requiring coordination with physicians who are not necessarily employed by the hospital. Communication and education related to all of these patient safety initiatives is a constant challenge, he said.
If you would like additional information on sponsorship opportunities for this or other events, please contact Arleen Coletti, Director of Member & Exhibiting Services via e-mail or by phone 781-768-2512.
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